Terms & Conditions

Abans Office Automation (Pvt) Ltd provides the use of it web site subject to the following Terms & Conditions of Use. The Terms & Conditions of Use may be updated by Abans Office Automation (Pvt) Ltd from time to time without notice to you.

Acceptance of Terms & Conditions

You acknowledge you have read, and agree to be bound by these Terms of Use and to comply with all applicable laws and regulations internationally and locally. If you do not agree to these terms, please do not use the site.

Privacy Policy

All of the information that we collect from you, such as registration and credit card information, is subject to our privacy policy. Please refer our privacy policy.

Product Information

abans.lk does not guarantee the accuracy, integrity or quality of the content on our sites. Under no circumstances does it guarantee that the operation of the Site will be error free and/or uninterrupted.
abans.lk may modify, discontinue its products or content, in whole or in part, temporarily or permanently, at any time without prior notice. You agree that abans.lk shall not be liable to you for any modification, suspension, withdrawal or discontinuance of the Content.

Orders

We have the right to refuse at our discretion to supply any goods ordered by you in our online store.

Price Conditions

All the prices listed on the abans.lk are the last and final price of sale at the time of processing payment transaction.

Security on Payment

To ensure secure online payment, abans.lk uses the payment gateway of HSBC. Your Credit Card details are transmitted directly to the payment gateway provider and Abans Office Automation (Pvt.) Ltd. does not record any of your card information at any time. Abans.lk accepts Visa and Master Credit Cards. abans.lk reserves the right to cancel any order suspecting fraud.

Confirmation

After receiving your electronic order, our system will contact you via email / telephone / mobile / fax confirming the price and the product detail received. All our prices displayed on the website do not include delivery charges, unless otherwise stated.

Cancellation

Cancellation of the transaction will not be permitted after orders are placed. But customer can request different product by paying the price different before delivery.

Delivery

We aim to dispatch your order within 5 working days. Abans Office Automation (Pvt) Ltd. is not liable to deliver the good on government or other holidays. International orders are accepted but all deliveries are within Sri Lanka except North & East.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait or you are entitled to choose some other product by paying the difference of the price.
Delivery will be done by our company staff based on the address and the related information submitted by you at the time of ordering.

Receipts

Your order will be dispatched to you complete with a Receipt.

Warranty & After Sales Services

Abans Office Automation (Pvt) Ltd will offer you the product warranty as per the general Warranty policy and you are entitled to get the services from our Island wide service centers.

Mistakes in bills, receipts or payments

Whilst we endeavor to ensure accuracy in all that we do, occasionally mistakes do happen. On submission of approvals we will correct any mistakes in bills, receipts or payments if brought to our attention within 10 days of Purchase/Delivery.

Complaints

We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong.
If you have a complaint, please contact us on
email: info@abans.lk 
Tel: 094 112565251- 60
Fax: 094 112565693.

Upon receipt of your complaint, we will investigate into the matter so that we can resolve it to your satisfaction, and also to avoid reoccurrence in the future.